Refund and Returns Policy
Company Name: CSMart LLC
Website: https://csmart.store
At CSMart LLC, customer satisfaction is our top priority. Please read our Refund & Shipping Policy carefully before making a purchase.
Shipping Policy
- We process and ship all orders within 2–5 business days after payment is confirmed.
- Delivery times vary depending on your location. Average delivery time is 7–14 business days.
- Once your order is shipped, you will receive a confirmation email with tracking details.
- Please make sure your shipping address is accurate at checkout. We are not responsible for delays or lost packages caused by incorrect addresses.
Return & Exchange Policy
- We offer a 14-day return and exchange policy from the date you receive your order.
- To be eligible for a return or exchange:
- The item must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
- Items on final sale or customized products cannot be returned or exchanged.
- Opened or used items may not be eligible unless they arrived defective or damaged.
Refund Process
- Contact our support team at contact@csmart.store within 14 days of delivery.
- Our team will provide you with return instructions.
- Once we receive and inspect your returned item, we will notify you of approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchange Policy
- If you receive a defective or wrong item, we will happily exchange it at no extra cost.
- For size or preference changes, customers may need to cover the return shipping cost.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery of returned items.
Contact Us
If you have any questions regarding our Refund & Shipping Policy, please contact us:
📧 Email: contact@csmart.store